DK
Duran K
1 reviews | Active since Apr 2023
25 Aug 2023, 21:48
Frustrated with Vuma
Im very concerned an issue I raised for own services was noted as a single incident for my house on the 23rd and the services started working again without a tech arriving.On the 25th when I raise an issue for a fault again.The old ticket is reopened and now its a area fault.My next door neighbour who is 2 steps away from me has Vuma but their internet is working.Now I called for an update but there is no clear idea of when or who will fix the issue.
Helpful (0)
Replies (3)0
Replies (3)DK
Duran K's updateReviewer Update
26 Aug 2023, 15:50Poor service from Vumatel
Hi
Hope you are well.
I just to make you aware of the poor service I have recieved.
On the 23rd August, a ticket was logged and the agent I spoke to Somila mentioned that it was not an issue with the area and that it was just my home with the issue.
The fault was resolved and the Internet was made use of on the 23rd,24th and 25th.
On the 25th and 26th when I had an issue again.I had chats and conversations with different people,Khanya,Gladness,Banele,Fundiswa and Vanessa.
Some are speaking about an outage in the area and when I explained my neighbour 2 steps away from my house has an issue then I was asked to turn my box off and on.
There are too many mixed messages and no urgency shown.The one consultant Banele even confirmed that I wont be credited for my services being down.
Banele said I will be contacted by Vumatel but it was a lie because no one has called me even when I requested Fundiswa and Vanessa to call me they did not do so.I have to keep buying airtime and data to follow up and when I requesting for a call,I just get a message back and chats are ended.There was another person who tried to call me,bareley allowed the phone to ring before cutting the call then repsonds with they attempted callling me.This is very poor.People cannot be working in a customer service department if they dont show an attitude to assist the customer.My neighbour who is literally like two steps away from house as its a flat also uses Vuma and his services are working so how can it be a area outage.
Ref given to me:
NWI-18313ISP-***
Please assist as my service is still down.
Hi
Hope you are well.
I just to make you aware of the poor service I have recieved.
On the 23rd August, a ticket was logged and the agent I spoke to Somila mentioned that it was not an issue with the area and that it was just my home with the issue.
The fault was resolved and the Internet was made use of on the 23rd,24th and 25th.
On the 25th and 26th when I had an issue again.I had chats and conversations with different people,Khanya,Gladness,Banele,Fundiswa and Vanessa.
Some are speaking about an outage in the area and when I explained my neighbour 2 steps away from my house has an issue then I was asked to turn my box off and on.
There are too many mixed messages and no urgency shown.The one consultant Banele even confirmed that I wont be credited for my services being down.
Banele said I will be contacted by Vumatel but it was a lie because no one has called me even when I requested Fundiswa and Vanessa to call me they did not do so.I have to keep buying airtime and data to follow up and when I requesting for a call,I just get a message back and chats are ended.There was another person who tried to call me,bareley allowed the phone to ring before cutting the call then repsonds with they attempted callling me.This is very poor.People cannot be working in a customer service department if they dont show an attitude to assist the customer.My neighbour who is literally like two steps away from house as its a flat also uses Vuma and his services are working so how can it be a area outage.
Ref given to me:
NWI-18313ISP-***
Please assist as my service is still down.
DK
Duran K's update26 Aug 2023, 15:50
Reviewer Update
Poor service from Vumatel
Hi
Hope you are well.
I just to make you aware of the poor service I have recieved.
On the 23rd August, a ticket was logged and the agent I spoke to Somila mentioned that it was not an issue with the area and that it was just my home with the issue.
The fault was resolved and the Internet was made use of on the 23rd,24th and 25th.
On the 25th and 26th when I had an issue again.I had chats and conversations with different people,Khanya,Gladness,Banele,Fundiswa and Vanessa.
Some are speaking about an outage in the area and when I explained my neighbour 2 steps away from my house has an issue then I was asked to turn my box off and on.
There are too many mixed messages and no urgency shown.The one consultant Banele even confirmed that I wont be credited for my services being down.
Banele said I will be contacted by Vumatel but it was a lie because no one has called me even when I requested Fundiswa and Vanessa to call me they did not do so.I have to keep buying airtime and data to follow up and when I requesting for a call,I just get a message back and chats are ended.There was another person who tried to call me,bareley allowed the phone to ring before cutting the call then repsonds with they attempted callling me.This is very poor.People cannot be working in a customer service department if they dont show an attitude to assist the customer.My neighbour who is literally like two steps away from house as its a flat also uses Vuma and his services are working so how can it be a area outage.
Ref given to me:
NWI-18313ISP-***
Please assist as my service is still down.
Hi
Hope you are well.
I just to make you aware of the poor service I have recieved.
On the 23rd August, a ticket was logged and the agent I spoke to Somila mentioned that it was not an issue with the area and that it was just my home with the issue.
The fault was resolved and the Internet was made use of on the 23rd,24th and 25th.
On the 25th and 26th when I had an issue again.I had chats and conversations with different people,Khanya,Gladness,Banele,Fundiswa and Vanessa.
Some are speaking about an outage in the area and when I explained my neighbour 2 steps away from my house has an issue then I was asked to turn my box off and on.
There are too many mixed messages and no urgency shown.The one consultant Banele even confirmed that I wont be credited for my services being down.
Banele said I will be contacted by Vumatel but it was a lie because no one has called me even when I requested Fundiswa and Vanessa to call me they did not do so.I have to keep buying airtime and data to follow up and when I requesting for a call,I just get a message back and chats are ended.There was another person who tried to call me,bareley allowed the phone to ring before cutting the call then repsonds with they attempted callling me.This is very poor.People cannot be working in a customer service department if they dont show an attitude to assist the customer.My neighbour who is literally like two steps away from house as its a flat also uses Vuma and his services are working so how can it be a area outage.
Ref given to me:
NWI-18313ISP-***
Please assist as my service is still down.
DK
Duran K's updateReviewer Update
27 Aug 2023, 21:15I cannot understand how vuma can enjoy customers money and not have a team to trouble shoot and come out to fix issues.Also communication from home connect is that escalating the issue/re opening the ticket but Vuma keeps closing the ticket.Do yourll not work hand in hand.Do yourll enjoy customers hard earned money and not provide a service or do yourll employ *********** people to do the job.
DK
Duran K's update27 Aug 2023, 21:15
Reviewer Update
I cannot understand how vuma can enjoy customers money and not have a team to trouble shoot and come out to fix issues.Also communication from home connect is that escalating the issue/re opening the ticket but Vuma keeps closing the ticket.Do yourll not work hand in hand.Do yourll enjoy customers hard earned money and not provide a service or do yourll employ *********** people to do the job.
Vumatel's replyOfficial
28 Aug 2023, 11:00Good day Duran
Hope this finds you well.
There is scheduled maintenance in your area. Periodic maintenance is necessary to ensure the optimal performance and stability of our network infrastructure. Our team is working diligently to complete the maintenance within the specified timeframe and restore the service promptly.
Kind Regards
The Vuma Team
Hope this finds you well.
There is scheduled maintenance in your area. Periodic maintenance is necessary to ensure the optimal performance and stability of our network infrastructure. Our team is working diligently to complete the maintenance within the specified timeframe and restore the service promptly.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply28 Aug 2023, 11:00
Official
Good day Duran
Hope this finds you well.
There is scheduled maintenance in your area. Periodic maintenance is necessary to ensure the optimal performance and stability of our network infrastructure. Our team is working diligently to complete the maintenance within the specified timeframe and restore the service promptly.
Kind Regards
The Vuma Team
Hope this finds you well.
There is scheduled maintenance in your area. Periodic maintenance is necessary to ensure the optimal performance and stability of our network infrastructure. Our team is working diligently to complete the maintenance within the specified timeframe and restore the service promptly.
Kind Regards
The Vuma Team
Best regards,