Frustrated at the Lack of Urgency

I have posting this with complete disappointment with Mweb and Vumatel services.

I urgently request the release of a fibre line currently active under a previous tenant's name.

I have contacted MWEB more than 20 times regarding this matter. Each time, I was informed that Vumatel needs to release the line. As requested, I submitted proof of address on 31 March 2025, yet I have received no feedback or confirmation to date.

In addition to the delay, the waiting time to speak to an agent is never less than 20 minutes, which adds to the growing frustration. This entire process has been unnecessarily long and difficult.

As I work remotely, the lack of connectivity is putting my job in jeopardy. I kindly request that this issue be escalated and resolved as a matter of urgency.

I would greatly appreciate any assistance you can provide.

Kind regards, Kerry-Lynn