Frustrated as hell!!!!!!!!!!!!!!!!!

I'm only giving them a 1 cause there there isn't a zero! Our line was damaged on Thursday the 20th and we've been calling non stop to have it resolved. You say there's a 72hr turnaround time but it is now Monday and we are still given the run-around!!!!!!!!!!!!!!!!!!!! We are so frustrated and cannot get a straight answer out of anyone Our pool can only be switched on via wifi, meaning it has now been off for 5 days