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KD
Karen D

1 reviews | Active since Jul 2018

20 Jul 2018, 13:38

FRUSTRATED AND HIGHLY DISAPPOINTED/DISGRUNTLED CLIENT

I have now had 3 times where Cell C Vumatel was down at my home in Fairland. Every time it has taken 7 - 10 working days to fix. And this after I follow up with them on a regular basis. Cell C Call Centre always says the technician or Vuma will call back but Vuma never does. Also, most time they don't answer the phone, especially not on the weekend even though it is 24/7. It is sooooo frustrating. I have given them 3 opportunities now and I am at my wits end and wanting to find an alternate provider. ISP-26037 - logged on Sunday last week because they did not answer their phones on Saturday - a number of times when I called. They only sent me the ticket number on Monday 12:10pm.

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Replies (2)
Vumatel
Vumatel's reply21 Jul 2018, 14:19
Official

Good day

Please accept our sincere apologies for the downtime. kindly note that we have escalated your query to the support for further assistance.

Regards

The Vuma Team

KD
Karen D's update23 Jul 2018, 08:55
Reviewer Update
Good day Thank you for your response but that is exactly the same response I get every time I call. The guys came out on Saturday morning. Realised they needed cable. Went to find some. Came back 3 hours later with a short cable. Then they realized they need to do a reinstallation. The guys that fixed it the last time - about a month ago- tried to connect the broken cable on top of the garage. When finished, they did not crimp or tape it together on the two sides but merely put a small piece of white pvc piping on the "join". The result, it pulled apart. I am now hoping they would fix it today.