Frustrated

Item: Vumatel
Rating: 1
Author: Moipone M

I haven’t been connected to the internet for more than 24 hours. When I called my ISP I was informed that the issue is with my fiber box so they had to log a call with Vumatel. I called to follow up today and they told me my ticket is still open and hasn’t even been assigned to a technician and it could take 3-6 WORKING days before I can be assisted.

My issue is that why do I have to wait so long for someone to resolve my issue meanwhile I’m paying for a service I can’t even enjoy. I’m on early maternity leave provided that I work from home now because I have no internet connection I have to drag myself to work, such an inconvenience.

Can someone from Vumatel give me a call and help me resolve this issue please.

This is just so ridiculous service from you and your Vuma “heroes”

Helpful (0)

Replies (2)

Moipone M's updateReviewer Update

09 Nov 2019, 13:39

You guys are pathetic. Day 3 without connection and still no word from you. I had to be the one calling Vumatel to find out what the issue was, no one bothered to inform us your customers that you are having connectivity issues in certain areas, to make matters worse no updates whatsoever and no one is sure about the ETA.
The lack of respect and consideration is appalling, certainly won’t be recommending you guys to anyone????

Moipone M's update09 Nov 2019, 13:39

Reviewer Update

Vumatel's replyOfficial

11 Nov 2019, 09:04

Good day

Please accept our sincere apologies for the service you have received. Kindly note that we will be in contact with you to assist further.

Regards
The Vuma Team

Vumatel's reply11 Nov 2019, 09:04

Official

Good day

Please accept our sincere apologies for the service you have received. Kindly note that we will be in contact with you to assist further.

Regards
The Vuma Team