DS
Dipuo S

1 reviews | Active since Jul 2018

29 Nov 2022, 11:53

********** *****s

Vumatel through Webafrica keep on attempting to debit me for internet services that they have not even bothered to provide. I have been trying to cancel this order for over a month now, for Vumatel to further imply that they are cancelling my line with telkom. i have never relieved any fibre services from Vumatel and have never been a Telkom fibre client. I have tried communicating via voice, email and whatsapp, all which has and is unsuccessful The countless attempt of theft that Vumatel continues to subject me to is traumatic. **********

0
Replies (3)
Vumatel
Vumatel's reply29 Nov 2022, 12:58
Official

Good day 
We apologize for the inconvenience thus far.
Please contact your ISP for any assistance with billing and payment inquiries.



Kind Regards
The Vuma Team

Best regards,

DS
Dipuo S's update29 Nov 2022, 15:53
Reviewer Update
The matter has been partially resolved. Pending a credit from Vumatel for cancellation of services that have never been received. Disgruntled that one has to invest so much time and energy to resolving something that shouldn't have happened in the first place.
Vumatel
Vumatel's reply30 Nov 2022, 08:24
Official
Good day 
We apologize for the inconvenience thus far. 
Pleased to hear that ISP was able to assist regarding your inquiry.


Kind Regards
Zoleka Guca

Best regards,