DS
Dipuo S
1 reviews | Active since Jul 2018
29 Nov 2022, 11:53
********** *****s
Vumatel through Webafrica keep on attempting to debit me for internet services that they have not even bothered to provide. I have been trying to cancel this order for over a month now, for Vumatel to further imply that they are cancelling my line with telkom. i have never relieved any fibre services from Vumatel and have never been a Telkom fibre client. I have tried communicating via voice, email and whatsapp, all which has and is unsuccessful The countless attempt of theft that Vumatel continues to subject me to is traumatic. **********
Helpful (0)
Replies (3)0
Replies (3)Vumatel's replyOfficial
29 Nov 2022, 12:58Good day
We apologize for the inconvenience thus far.
Please contact your ISP for any assistance with billing and payment inquiries.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply29 Nov 2022, 12:58
Official
Good day
We apologize for the inconvenience thus far.
Please contact your ISP for any assistance with billing and payment inquiries.
Kind Regards
The Vuma Team
Best regards,
DS
Dipuo S's updateReviewer Update
29 Nov 2022, 15:53The matter has been partially resolved. Pending a credit from Vumatel for cancellation of services that have never been received. Disgruntled that one has to invest so much time and energy to resolving something that shouldn't have happened in the first place.
DS
Dipuo S's update29 Nov 2022, 15:53
Reviewer Update
The matter has been partially resolved. Pending a credit from Vumatel for cancellation of services that have never been received. Disgruntled that one has to invest so much time and energy to resolving something that shouldn't have happened in the first place.
Vumatel's replyOfficial
30 Nov 2022, 08:24Good day
We apologize for the inconvenience thus far.
Pleased to hear that ISP was able to assist regarding your inquiry.
Kind Regards
Zoleka Guca
We apologize for the inconvenience thus far.
Pleased to hear that ISP was able to assist regarding your inquiry.
Kind Regards
Zoleka Guca
Best regards,
Vumatel's reply30 Nov 2022, 08:24
Official
Good day
We apologize for the inconvenience thus far.
Pleased to hear that ISP was able to assist regarding your inquiry.
Kind Regards
Zoleka Guca
We apologize for the inconvenience thus far.
Pleased to hear that ISP was able to assist regarding your inquiry.
Kind Regards
Zoleka Guca
Best regards,
