OM
Oupa M

1 reviews | Active since Jun 2022

05 Jul 2022, 20:41

***** and poor customer service

They have unprofessional technicians and consultants whereby they are here to rob people money with useless network with no coverage I’ve complained serveral times till now no feedback or help now I have power problem our electricity has weeks not working due to power outage and it won’t be fixed anytime soon I asked them to freeze or suspend my account since I don’t have electricity they rep**** saying they can’t do that then I asked for refund for the money debited for July they also said they can’t refund me back my money

0
Replies (4)
Vumatel
Vumatel's reply06 Jul 2022, 22:14
Official
Good day

Thank you for being in contact with us. Kindly note that a Vuma Hero will be in contact with you to assist further.

Regards
The Vuma Team
Vumatel
Vumatel's reply07 Jul 2022, 09:29
Official
Good day

Kindly note that we tried contacting you but there was no response. Please provide us with a convenient time to call so that we can assist.

Regards
The Vuma team
OM
Oupa M's update07 Jul 2022, 18:23
Reviewer Update
Please call around 11am till late
Vumatel
Vumatel's reply08 Jul 2022, 12:44
Official
Good day

Thank you for taking our call. We have sent you your ISP's contact details via email. They will be able to assist you 
by changing your payment method.

Regards
The Vuma Team