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OM
Olwethu M

1 reviews | Active since Aug 2020

19 May 2024, 18:13

F****n poor serice.

Its been 2weeks without connection. I have been following up with VUMA to get my installation completed up until today none of the Vuma people have contacted me to come and complete the installation. Vuma service is very poor.🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬 I will never recommend anyone to take VUMA Wifi

0
Replies (5)
Vumatel
Vumatel's reply20 May 2024, 11:43
Official
Good morning Olwethu 

We trust that you are well 

Thank you veyr much for taking our call this morning. We have escalated your below ticket to the the team. 

***3
Kind Regards 
The Vuma Team 

Best regards,

OM
Olwethu M's update20 May 2024, 12:27
Reviewer Update
Good day
Is there any hope that the team is going sort out this matter? This matter has been escalated since from the 8th of May 24 until today, is not been resolved.

Can I please get connected before end of today, i really can not afford to by data everyday for myonline meetings.
Sister as the Manager please get me connected.

Regards
Olwethu
OM
Olwethu M's update20 May 2024, 12:45
Reviewer Update
You said you going to back to me after speaking to your guys regarding the completion on the installation. No you are telling me that you have escaped my ticket number. Even last time you said you have escalated my ticket number until today, the installation is no done


Come on manager
OM
Olwethu M's update20 May 2024, 12:59
Reviewer Update
The Only thing you know as the Manager is call us and give us empty promises, you dont deliver 🤬🤬🤬🤬🤬🤬🤬🤬🤬your service is very poor sis i must tell you.
Vumatel
Vumatel's reply21 May 2024, 10:44
Official
Hi Olwethu 

The team advised that you have been scheduled for today. Please keep us posted. 

Best regards,