1 reviews | Active since Mar 2013
Fix my internet ASAP
Lack of communication
Good morning.
I am following up urgently on the email sent to me yesterday (Saturday) titled “Unscheduled Visit” regarding Ticket ref ***9, stating that a technician had been dispatched.
To date, no technician has arrived, no call was made, and my internet is still completely down. It is now Sunday morning, and I have been left without service despite written confirmation that someone was dispatched.
This lack of communication and failure to attend is unacceptable. I need immediate feedback confirming who was dispatched, when they were meant to arrive, and when my internet will be restored TODAY.
If access to my home is required, this should have been clearly communicated instead of leaving me offline for over a day. Please escalate this matter urgently and confirm next steps now
Despite two calls to the call centre yesterday and numerous attempts to log and push my fault, my internet is still not restored. Today is DAY 3 without service (***).
On Saturday, I received an email stating that technicians had already been dispatched under this reference. To date, I have received NO calls, NO visit, and NO update whatsoever. This is misleading and negligent.
I am paying for a fibre service I am not receiving, and on top of that, I am now forced to buy mobile data out of my own pocket just to try and resolve this matter.
I work from home. If I lose my job or income due to this continued failure and lack of communication, I will take legal action. This matter needs to be escalated immediately.
I expect urgent resolution today and direct confirmation of when my service will be restored.
Despite two calls to the call centre yesterday and numerous attempts to log and push my fault, my internet is still not restored. Today is DAY 3 without service (***).
On Saturday, I received an email stating that technicians had already been dispatched under this reference. To date, I have received NO calls, NO visit, and NO update whatsoever. This is misleading and negligent.
I am paying for a fibre service I am not receiving, and on top of that, I am now forced to buy mobile data out of my own pocket just to try and resolve this matter.
I work from home. If I lose my job or income due to this continued failure and lack of communication, I will take legal action. This matter needs to be escalated immediately.
I expect urgent resolution today and direct confirmation of when my service will be restored.