Fix my fibre line line Vumatel!!!!!

This is singlehandedly the worst service experience I’ve ever had

I reported to Vodacom on Monday the 3rd of May that my internet was down. So as of today that is 12 days in total that we have had no internet. As my fiancé explained to Vodacom last night she has work to do in the evenings which relies on an internet connection coupled with that she is also 6 months pregnant. I’ve also had to add data bundles to my cellphone contract to stay connected which is an extra cost I was not expecting. I have gone through every avenue with Vodacom to find out what is going on from Twitter to Facebook to emailing to phoning countless times. Vodacom’s hands are tied as they keep requesting feedback from Vumatel but clearly after 12 days of no internet Vumatel don’t know what they are doing.

Grant from Vumatel communicated to Cindy from Vodacom yesterday that the line would be fixed before the weekend.

Probably the worst part is I cannot call Vumatel support directly as they stopped taking customers calls at the end of April 2021...

What I would like know today is that my internet line ‘will’ be fixed as it is now Friday and just before the weekend. I think you can agree with me that it’s getting way past ridiculous at this point.

If I could give Vumatel a -10 review I would.

Stay away from Vumatel when choosing your ISP.