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Donavan D
1 reviews | Active since Jan 2016
07 Aug 2023, 15:08
Fibre with Vumatel/Webafrica
I am just tired of writing long complains and getting myself worked up can you guys please just speed up the process with fixing my connection I pay alot of money for it, Why is it always easy for service providers to take peoples money but so difficult to fix and help with what they paying for
Helpful (0)
Replies (4)0
Replies (4)
Vumatel's replyOfficial
08 Aug 2023, 09:48Good morning Donovan
We trust that you are well
We are truly sorry to hear about your experience. Kindly log a ticket with your ISP and provide it to us to check the progress on it.
Kind Regards
The Vuma Team
We trust that you are well
We are truly sorry to hear about your experience. Kindly log a ticket with your ISP and provide it to us to check the progress on it.
Kind Regards
The Vuma Team
Vumatel's reply08 Aug 2023, 09:48
Official
Good morning Donovan
We trust that you are well
We are truly sorry to hear about your experience. Kindly log a ticket with your ISP and provide it to us to check the progress on it.
Kind Regards
The Vuma Team
We trust that you are well
We are truly sorry to hear about your experience. Kindly log a ticket with your ISP and provide it to us to check the progress on it.
Kind Regards
The Vuma Team
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Donavan D's updateReviewer Update
08 Aug 2023, 14:56This is the response I have received but still nothing.
Hi Donavan,
Thank you for reaching out to Webafrica.
Please note that our Faults Team is actively working on getting your fault resolved. Our team will effectively communicate the progression of your faults within the next 48hrs.
Here are your fault details:
Webafrica reference: #151065
Service: Fibre: Vuma Reach Uncapped 40/10 Mbps
Provider: Vumatel Reach
Logged on: 2023-08-07 12:43:19
Status: Open
Priority level: 1 (0h > 48h)
Hi Donavan,
Thank you for reaching out to Webafrica.
Please note that our Faults Team is actively working on getting your fault resolved. Our team will effectively communicate the progression of your faults within the next 48hrs.
Here are your fault details:
Webafrica reference: #151065
Service: Fibre: Vuma Reach Uncapped 40/10 Mbps
Provider: Vumatel Reach
Logged on: 2023-08-07 12:43:19
Status: Open
Priority level: 1 (0h > 48h)
DD
Donavan D's update08 Aug 2023, 14:56
Reviewer Update
This is the response I have received but still nothing.
Hi Donavan,
Thank you for reaching out to Webafrica.
Please note that our Faults Team is actively working on getting your fault resolved. Our team will effectively communicate the progression of your faults within the next 48hrs.
Here are your fault details:
Webafrica reference: #151065
Service: Fibre: Vuma Reach Uncapped 40/10 Mbps
Provider: Vumatel Reach
Logged on: 2023-08-07 12:43:19
Status: Open
Priority level: 1 (0h > 48h)
Hi Donavan,
Thank you for reaching out to Webafrica.
Please note that our Faults Team is actively working on getting your fault resolved. Our team will effectively communicate the progression of your faults within the next 48hrs.
Here are your fault details:
Webafrica reference: #151065
Service: Fibre: Vuma Reach Uncapped 40/10 Mbps
Provider: Vumatel Reach
Logged on: 2023-08-07 12:43:19
Status: Open
Priority level: 1 (0h > 48h)
DD
Donavan D's updateReviewer Update
08 Aug 2023, 14:57I am really frustrated I have been with this plan for not even a full month yet already experiencing so much issues!
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Donavan D's update08 Aug 2023, 14:57
Reviewer Update
I am really frustrated I have been with this plan for not even a full month yet already experiencing so much issues!
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Donavan D's updateReviewer Update
08 Aug 2023, 16:33no 93 Nitrogen street Devland, 1813
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Donavan D's update08 Aug 2023, 16:33
Reviewer Update
no 93 Nitrogen street Devland, 1813