CS
CRAIG S
1 reviews | Active since Oct 2009
02 Jul 2024, 18:22
Fibre Technical Issue
Been without Fibre/Internet since Saturday afternoon 29 July , technical issue escalated now about 8 times with Vodacom no one gets back to a person....Cannot work efficiently without internet....very poor service!!!NOT RECOMMENDABLE@vodacom @vumatel
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Replies (2)0
Replies (2)
Vumatel's replyOfficial
03 Jul 2024, 08:35Good morning Craig
We trust that you are well
We have requested feedback on the ticket from the team.
Kind Regards
The Vuma Team
We trust that you are well
We have requested feedback on the ticket from the team.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply03 Jul 2024, 08:35
Official
Good morning Craig
We trust that you are well
We have requested feedback on the ticket from the team.
Kind Regards
The Vuma Team
We trust that you are well
We have requested feedback on the ticket from the team.
Kind Regards
The Vuma Team
Best regards,
CS
CRAIG S's updateReviewer Update
03 Jul 2024, 08:56Morning I appreciate the reply , it's just disappointing that it had to get to this level before someone noticed ! My Wife is in Medica IT and had to make major changes to be able to work due to no internet access since Saturday 29th July , we have been phoning into Vodacom every day and one time I was cut off after being on hold for just over 18min! I also need internet to be able to work efficiently and all this was explained to all we spoke to but fell on deaf ears! I'm now trying to Hotspot my cell to atleast be able to get my work emails . I am also wanting compensation for this ! I was also told the issue had been expedited as it was urgent , I've logged 8 tickets for service and am still waiting , was also promised phone calls back last night and day before , nothing! I'm going all the calling and I just get told it's been logged , there is no proactive service to assist and I was then forced to warn other consumers of such poor service ....I'm also in the service industry for last 30yrs , if I had to operate in such a manner making a Client wait 48/72hrs for just a response as I was told , I'd be out of business....I trust I will hear from someone today and that this is seen as a serious service learning curve for both Vumatel Srrvice delivery and Vodacom. Sincerely Craig Steensma
CS
CRAIG S's update03 Jul 2024, 08:56
Reviewer Update
Morning I appreciate the reply , it's just disappointing that it had to get to this level before someone noticed ! My Wife is in Medica IT and had to make major changes to be able to work due to no internet access since Saturday 29th July , we have been phoning into Vodacom every day and one time I was cut off after being on hold for just over 18min! I also need internet to be able to work efficiently and all this was explained to all we spoke to but fell on deaf ears! I'm now trying to Hotspot my cell to atleast be able to get my work emails . I am also wanting compensation for this ! I was also told the issue had been expedited as it was urgent , I've logged 8 tickets for service and am still waiting , was also promised phone calls back last night and day before , nothing! I'm going all the calling and I just get told it's been logged , there is no proactive service to assist and I was then forced to warn other consumers of such poor service ....I'm also in the service industry for last 30yrs , if I had to operate in such a manner making a Client wait 48/72hrs for just a response as I was told , I'd be out of business....I trust I will hear from someone today and that this is seen as a serious service learning curve for both Vumatel Srrvice delivery and Vodacom. Sincerely Craig Steensma