Fibre still not working after 5 days.

We have Fibre installed on the 6th of November 2024 and ever since then it is still not working and every time you call you either get put on hold for 20 + minutes or they come up with stories which changes every time

This is the first time that I have Fibre and so far it is a ****ing disappointment. I can't do my work because the fibre isn't working it seems like every one that works for vumatel and Vodacom Fibre is all incapable of keeping a customer happy which means non of them even the management has the necessary customer service skills that they need.