Fibre still not connected

Fibre line was installed on Monday. I was told I would get the Object No. later that day, and that my line would be deployed the same day, or latest the next day. I have since called every day for a week, and there has still been no change in the status on my line. After a week of calling, I have now been informed that their offices are closed, and will only open again on the 3rd of next year. They have been stringing me along for a week, without getting anything done, despite saying their technical staff were on the job, and that it had been escalated. Vumatel's Service Delivery is non-existent. Once again we're at the mercy of one infrastructure provider with little to no recourse for poor service. @Vumatel: My reference no. is 35129.