Fibre still not connected

So 5 months ago a rep approaches me at my gate to apply for per-installation so when fibre goes live I will be connected immediately. I app****. Since then I app**** another 3 times because each time my application was "lost". Last week Tuesday they came to install as the area was now live (so much for per-instalation). It was raining and they said they would come back to complete the installation. 2 Days later I phoned to ask what is happening. They apologized and said they forgot to re-book the installer but can they come Friday which they did. Installation was completed and Blue light was solid with orange fx light. All good. Technician then told his assistant to disconnect as ISP must come connect. Since then the blue light just flashes and orange is off. Vox is my ISP and they have been trying to come connect however Vumatel has not done the back office work which should have been done last Friday. I phoned every day this week to ask for an update. Each time I get the same answer. A technical job has been raised as it is an internal IT link that must be corrected and should take no longer than 1 hour and I will be online...............Well blue light is still flashing four days later. Besides this they dug up my wifes new garden to lay the cables (R250 of new plants). What is the bet I will get the same answer tomorrow. It will only take an hour. Thats fine when they ask for the money for the connection I will say I will pay you in an hour!