Fibre still not active 7 weeks after installation by Vumatel

Vumatel installed a fibre line into my house on 13 Sept 2018. Since that day the line has not been active. I contacted their customer service centre 3 times a week for the past 7 weeks to get this issue resolved. They finally sent a technician from BriteLink to my house last week who replaced the incorrect ONT device (installed by Vumatel technicians on 13 Sept) with the correct ONT. I called Vumatel last Thursday to ask when the ONT will be configured...they told me they have to come out to my house again to splice the line for the new ONT...I am still waiting for their technical dept to call me. Their service to customers is the worst that I have ever experienced in South Africa...honestly, is work ethic and the strive for customer satisfaction non-existant at Vumatel?? What type of business management is this?? Its been 7 weeks and I am still without Wifi or internet at home...how can you call yourselves Vuma heroes?? I will never recommend you to any of my friends or family for fibre installation.