Fibre services

Vumatel your service is shocking. We moved premises and received written confirmation from the previous house owners that their internet line had been cancelled. We have signed up with Afrihost and for the last 6 days have been told that this line belongs to someone else (probably the previous owners) ...but who knows. Afrihost cannot tell us who the line belongs to let alone who the service provider is as all this information is held by Vumatel. So...here we are 6 days later and no further development. My husband has now exhausted his annual leave as he has been unable to work from home. The next is he will most likely not have a job ! There is no human element in all of this. If I post to your Facebook page there is a quick response to say that you have messages me directly, however you have not. Added to this my comments to your page get deleted very quickly. Is this because you dont want any prospective new clients to see how bad your service is? We are paying for a service we dont have. This Covid pandemic should make your organization the best in their field as our economy and unemployment rate is in a diabolical state. To anyone considering using Vumatel as their fibre provider should think twice. Very unhappy with this shoddy service!