Fibre Service Down for Almost a Week

I have been without fiber connectivity for nearly a week and have repeatedly reported the fault. Multiple tickets have been created and subsequently closed by Vumatel as "resolved," despite the fact that my internet service remains unavailable.

At no point has a technician from Vumatel contacted me to verify resolution, nor has anyone inspected the line and setup at home.

I continue to receive automated messages asking me to rate the service while the fault is still active.

This situation is unacceptable.

I should not have to repeatedly log the same fault and restart the troubleshooting process each time a ticket is incorrectly closed.

Regards Alwina