SS
SGH S
1 reviews | Active since Nov 2021
02 Apr 2024, 16:08
Fibre provider inefficiency
Ridiculous waiting time to get through to call centre. Waited for 15min in the line, spoke to an agent, went back on hold, waited on hold for 25min ie 40min total then when it us my turn to speak to an agent goes on voice recording. Last week was over 25min
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Replies (1)
Vumatel's replyOfficial
06 Apr 2024, 11:38Good morning SGH
We trust that you are well
We are truly sorry for the experience you have had with us.
Please reach out to your Internet Service Provider (ISP) and request them to log a ticket on your behalf with us. Once they do so, kindly provide us with the ticket number. The Vumatel ticket number typically begins with 0000 and would have been sent to you via SMS.
Kind Regards
The Vuma Team
We trust that you are well
We are truly sorry for the experience you have had with us.
Please reach out to your Internet Service Provider (ISP) and request them to log a ticket on your behalf with us. Once they do so, kindly provide us with the ticket number. The Vumatel ticket number typically begins with 0000 and would have been sent to you via SMS.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply06 Apr 2024, 11:38
Official
Good morning SGH
We trust that you are well
We are truly sorry for the experience you have had with us.
Please reach out to your Internet Service Provider (ISP) and request them to log a ticket on your behalf with us. Once they do so, kindly provide us with the ticket number. The Vumatel ticket number typically begins with 0000 and would have been sent to you via SMS.
Kind Regards
The Vuma Team
We trust that you are well
We are truly sorry for the experience you have had with us.
Please reach out to your Internet Service Provider (ISP) and request them to log a ticket on your behalf with us. Once they do so, kindly provide us with the ticket number. The Vumatel ticket number typically begins with 0000 and would have been sent to you via SMS.
Kind Regards
The Vuma Team
Best regards,