Fibre not installed for almost 3 weeks with no comms

The worst experience with a fibre provider thus far . No reasonable communication shared with my ISP they just kept quiet.

It’s been almost 3 weeks with 0 comms and no time lines. Finally tech came through at some point and confirmed the work order was incorrect and there is no fibre at my place. A new work order was confirmed by my ISP since last visit on Monday and since then I was left stranded for the second time I understand that it’s a slow down season for most companies in Dec but that’s all you hear also that’s is not a good reason to not assist as we work from home most times in this slow down season - I would have appreciated better communication and time lines as to when I can get the fibre installed specially if the tech was here and could have waited for the correct order and assist after I shared that I work from home and it’s been almost 2 weeks with no internet and I need urgent assistance .. Order status update remains inconclusive and I have lost hope.