SK
Senzo K
1 reviews | Active since Dec 2023
05 Dec 2023, 10:30
Fibre not installed and payment apparently not appearing
I have been waiting for installation since beginning of last month and my fiber has not been installed. been told about 14 day SLA. Next thing m told my PAYMENT IS PENDING ON VUMA SITE. ITS BEEN 25 DAYS. The service I have gotten is very poor. Secondly they don't even communicating. That time I needed that installation quickly
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Replies (2)SK
Senzo K's updateReviewer Update
05 Dec 2023, 11:20Firstly I was not alerted when it was cancelled. i had to ask.
Secondly i was told my payment will be confirmed today. still not done
3rdly the payment was done same day on the 11th of November yet its rejected and the company takes a whole month to confirm within finance that payment is made?
Now i must wait 48 to 5 working days to get this fixed.
Secondly i was told my payment will be confirmed today. still not done
3rdly the payment was done same day on the 11th of November yet its rejected and the company takes a whole month to confirm within finance that payment is made?
Now i must wait 48 to 5 working days to get this fixed.
SK
Senzo K's update05 Dec 2023, 11:20
Reviewer Update
Firstly I was not alerted when it was cancelled. i had to ask.
Secondly i was told my payment will be confirmed today. still not done
3rdly the payment was done same day on the 11th of November yet its rejected and the company takes a whole month to confirm within finance that payment is made?
Now i must wait 48 to 5 working days to get this fixed.
Secondly i was told my payment will be confirmed today. still not done
3rdly the payment was done same day on the 11th of November yet its rejected and the company takes a whole month to confirm within finance that payment is made?
Now i must wait 48 to 5 working days to get this fixed.
Vumatel's replyOfficial
05 Dec 2023, 11:45Thank you for your response.
Payments are made to the ISP, please contact your ISP in this regard. We are an FNO (Fibre Network Owner), and our primary role is to provide and maintain the fibre infrastructure.
Kind regards
The Vuma Team
Payments are made to the ISP, please contact your ISP in this regard. We are an FNO (Fibre Network Owner), and our primary role is to provide and maintain the fibre infrastructure.
Kind regards
The Vuma Team
Vumatel's reply05 Dec 2023, 11:45
Official
Thank you for your response.
Payments are made to the ISP, please contact your ISP in this regard. We are an FNO (Fibre Network Owner), and our primary role is to provide and maintain the fibre infrastructure.
Kind regards
The Vuma Team
Payments are made to the ISP, please contact your ISP in this regard. We are an FNO (Fibre Network Owner), and our primary role is to provide and maintain the fibre infrastructure.
Kind regards
The Vuma Team