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Chris C
1 reviews | Active since Jan 2015
16 May 2023, 17:00
Fibre Monopoly practices.
Have to pay a fee to Vumatel to downgrade my line speed. Last year I was "gifted" an upgrade that made no significant difference and now they have increased the prices. If I want to change back to my original speed I have to pay a penalty of R575. If I want to move to another ISP they charge about R1,000 - the same as a new line. It's monopolistic abuse because wherever they put in fibre the other companies stay away, except in a few areas. More control is needed on these people.
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Vumatel's replyOfficial
17 May 2023, 10:18Good day Chris Campbell
Thank you for getting in touch.
Like other FNOs, we are not immune to rising operational costs. However, through improved efficiency measures, we have been able to minimize the impact.
We cannot comment on individual ISP (internet service provider) pricing, upgrade, and downgrades, as each provider establishes their retail price points based on our wholesale rate, their specific operational costs, and terms and conditions for upgrades and downgrades.
Kind regards
The Vuma Team
Thank you for getting in touch.
Like other FNOs, we are not immune to rising operational costs. However, through improved efficiency measures, we have been able to minimize the impact.
We cannot comment on individual ISP (internet service provider) pricing, upgrade, and downgrades, as each provider establishes their retail price points based on our wholesale rate, their specific operational costs, and terms and conditions for upgrades and downgrades.
Kind regards
The Vuma Team
Best regards,
Vumatel's reply17 May 2023, 10:18
Official
Good day Chris Campbell
Thank you for getting in touch.
Like other FNOs, we are not immune to rising operational costs. However, through improved efficiency measures, we have been able to minimize the impact.
We cannot comment on individual ISP (internet service provider) pricing, upgrade, and downgrades, as each provider establishes their retail price points based on our wholesale rate, their specific operational costs, and terms and conditions for upgrades and downgrades.
Kind regards
The Vuma Team
Thank you for getting in touch.
Like other FNOs, we are not immune to rising operational costs. However, through improved efficiency measures, we have been able to minimize the impact.
We cannot comment on individual ISP (internet service provider) pricing, upgrade, and downgrades, as each provider establishes their retail price points based on our wholesale rate, their specific operational costs, and terms and conditions for upgrades and downgrades.
Kind regards
The Vuma Team
Best regards,