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NP
Naveen P

1 reviews | Active since Jan 2024

15 Jan 2024, 11:17

Fibre line on hold by Mweb for a product that's not even active

Hi i tried to start a service with mweb on your vumareach but in the process of signing up with them I can't seem to log into the website to make payment, so I phoned them and asked them to cancel and order that's not activated and they say the will send it to they back office and I have to wait for 24 to 48 hours for them in order to have my line released, why must I wait for a line release for a product I never even take out with them, secondly the wait time is ridiculous for something that's not even activated, my address is 116 Fairstone Road, Whetstone, Phoenix, 4068, please contact me on *** or *** so that my line can get released, I don't even have a service with them and I have to wait this long I never heard of such bull****.

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Replies (12)
NP
Naveen P's update15 Jan 2024, 12:33
Reviewer Update
Hi can you give me a direct email so I can send it to get sorted out quickly, I know if I send it yo that email you gave me it's going to be a wait
NP
Naveen P's update15 Jan 2024, 12:34
Reviewer Update
Please understand I never even take up Amy service with mweb and they are holding my line for no reason
NP
Naveen P's update15 Jan 2024, 12:35
Reviewer Update
I just want my line released thats all
Vumatel
Vumatel's reply15 Jan 2024, 13:19
Official
Good day Naveen

Please note that we have sent an email regarding your inquiry, Kindly refer to the email sent.

Kind Regards
The Vuma Team
NP
Naveen P's update15 Jan 2024, 18:25
Reviewer Update
Please contact me and tell me what's happening, my contact number is ***, there seems to be no solution taking place, what I have asked has not been done
Vumatel
Vumatel's reply15 Jan 2024, 19:40
Official
Good day Naveen

Please note that we have sent an email regarding your inquiry, Kindly refer to the email sent and advise.

Kind Regards
The Vuma Team
NP
Naveen P's update15 Jan 2024, 20:13
Reviewer Update
You guys keep on telling me refer to my email, there is nothing being done even there, please provide me with what I need or I will report this issue to the ispa I have been patient enough, I'm not going to become part of a point finger game where you keep telling me go to this platform to solve the issue and on that platform I just end up back were I started, be professional and respect your customers, I asked you to do something within your power which only you can do but all I see from you guys is excuses after excuses, please just release my line that's all I am asking not the world nothing more nothing less, you guys are bearly responding to my emails please don't make this a problematic experience for me, it's becoming frustrating.
NP
Naveen P's update15 Jan 2024, 20:22
Reviewer Update
Cab you guys please contact me this becoming frustrating now
NP
Naveen P's update16 Jan 2024, 09:17
Reviewer Update
Hi, do you guys plan on contacting me and updating me on what's happening, I have been asking you guys for a solution for hours with no response, is this the service you guys strive for
NP
Naveen P's update16 Jan 2024, 11:08
Reviewer Update
You guys seriously need to start responding to me now, I have been trying to contact you whole day
Vumatel
Vumatel's reply16 Jan 2024, 11:13
Official
 Good day Naveen
Hope this email finds you well.
Please note that we have escalated your line release inquiry to our cancelation team to assist. We will revert once feedback is received.
Kind RegardsThe Vuma Team 
NP
Naveen P's update16 Jan 2024, 11:31
Reviewer Update
Excuse are you guys going to keep on tell me the same thing every day, you told me this yesterday I need a real solution please release my line