Fibre line installation problems

I booked installation with Vumatel on 26/10/2018, I received an email saying they would contact me shortly to arrange installation.

After a week with no contact I called the customer service to find out what is going on with my order. I was told someone would call me back within a week to arrange installation after they've done provisioning. I have since been calling weekly only to receive a response saying they need to do the provisioning. I'm in a housing complex with numerous houses already on fibre.

Its now been a month, and everytime I call I'm told it will all be done within a week and to call customer service "next week" if I haven't heard anything. Can I not get an honest answer about how long it will take?!