Fibre line down - where is the customer service?

<p>My fibre line has been down for 4 days. I logged a call on Sunday the 11th through VOX, my service provider. They confirmed the vumatel line was down and logged a call with vumatel. Since then nothing has happened. After numerous follow up calls on Tuesday I was told the line is up and running. After getting home from work I saw this not the case and re-logged the fault. This is very frustrating with no follow up or confirmation when this will be fixed. Vumatel please assist urgently.</p>