Fibre line down for over 2 weeks

I have a Fibre internet line. Responsibility for the Fibre infrastructure of my area has recently been transferred from Vodacom to Vumatel. My internet has been out since 04 May, firstly due to an area outage and then due to a specific issue with my ONT. My ONT was replaced, but it cannot be registered on the network due to the transition to Vumatel and some order number that needs to be created. I have phoned Vodacom 4 times, logged a HelloPeter call for them and my line is still down because of the inability of Vumatel and Vodacom to cooperate on restoring the connectivity. My service Request number, if Vumatel should respond is: SR-***, which I think is a Vodacom number, but should enable you to link the Vumatel service to the problem I am having. If you can identify my account, please issue the necessary order number that will facilitate my new ONT to connect.