Fibre Line down for 9 days

Fibre Line down for 9 days, reported to MWEB on Thursday last week: MWB***9, received a Vuma ticket notification on Monday.

"Vumatel has been unable to resolve ticket 912218 in the field and requires access to your property to investigate the issue further. The maintenance team will contact you shortly to schedule an appointment with you."

No further communication, no one to contact at Vuma and MWEB are clueless but we have to contact MWEB for updates. Clearly this model does not work without good communication between all parties. MWEB seems to have closed my ticket like its resolved

And Vuma must have forgot about the message they sent on Monday about making contact?