TR
Tori R
1 reviews | Active since Jun 2021
17 Jun 2021, 15:18
Fibre line down for 7 days
My fibre line has been down since Saturday,12/06/2021. M-web has investigated and confirmed that the problem lies with Vumatel. M-web logged a fault with Vumatel and I still have no internet to date.
I have sent e-mails providing an ISP number and made phone calls and the lack of response from Vumatel's end is astonishing. Incompetence is an understatement. I do not see why I have to go to this extent to get help for a service I pay for. Hopefully someone gets back to me as I am now at wits' end and gatvol, to say the least!
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Vumatel's replyOfficial
17 Jun 2021, 16:38Good day, Tori
Thank you for reaching out to us.
The above-provided ticket is part of an outage, our teams have been on-site working tirelessly to restoring connectivity since the incident. We will continue until all services are restored and up. As confirmed this break is due to a contractor working in the area. We thank you for your patience during this time.
Kind regards,
The Vuma Team
Thank you for reaching out to us.
The above-provided ticket is part of an outage, our teams have been on-site working tirelessly to restoring connectivity since the incident. We will continue until all services are restored and up. As confirmed this break is due to a contractor working in the area. We thank you for your patience during this time.
Kind regards,
The Vuma Team
Vumatel's reply17 Jun 2021, 16:38
Official
Good day, Tori
Thank you for reaching out to us.
The above-provided ticket is part of an outage, our teams have been on-site working tirelessly to restoring connectivity since the incident. We will continue until all services are restored and up. As confirmed this break is due to a contractor working in the area. We thank you for your patience during this time.
Kind regards,
The Vuma Team
Thank you for reaching out to us.
The above-provided ticket is part of an outage, our teams have been on-site working tirelessly to restoring connectivity since the incident. We will continue until all services are restored and up. As confirmed this break is due to a contractor working in the area. We thank you for your patience during this time.
Kind regards,
The Vuma Team