GP
Gerard P
1 reviews | Active since Mar 2021
30 Aug 2024, 11:34
Fibre line down
Hi, my isp logged a fault with you guys hours ago, and I have still have not received any feedback, I would like someone to come out and check what's happening with my line, it's been down since 12 in the morning, I have already did every test that the isp asked me to, all the light are on on the ont box, I have rebooted multiple times, I have checked the cables and yet still to no avail, please contact me on this issue, and here it the ticked number that is logged for the fault. Ticket ***6 from AfriHost. PS you guys also did say that you would be testing on your end but I never receive any update on that, so I assume you cannot resolve it remotely please contact soon as been waiting whole day for an update.
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Replies (12)0
Replies (12)
Vumatel's replyOfficial
30 Aug 2024, 19:05Good day Gerard
Please note that we have escalated your inquiry to our support team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Please note that we have escalated your inquiry to our support team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Vumatel's reply30 Aug 2024, 19:05
Official
Good day Gerard
Please note that we have escalated your inquiry to our support team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Please note that we have escalated your inquiry to our support team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
GP
Gerard P's updateReviewer Update
30 Aug 2024, 19:33The whole day you guys have been telling me this
GP
Gerard P's update30 Aug 2024, 19:33
Reviewer Update
The whole day you guys have been telling me this
GP
Gerard P's updateReviewer Update
30 Aug 2024, 19:34Please just cancel my line, and do not take any payments out of my account
GP
Gerard P's update30 Aug 2024, 19:34
Reviewer Update
Please just cancel my line, and do not take any payments out of my account
GP
Gerard P's updateReviewer Update
30 Aug 2024, 19:34I'm tired of vumatel every month to second there is always some issue with your service
GP
Gerard P's update30 Aug 2024, 19:34
Reviewer Update
I'm tired of vumatel every month to second there is always some issue with your service
GP
Gerard P's updateReviewer Update
30 Aug 2024, 19:34You guys have no principles
GP
Gerard P's update30 Aug 2024, 19:34
Reviewer Update
You guys have no principles
GP
Gerard P's updateReviewer Update
30 Aug 2024, 19:37You guys will do anything possible to avoid an on-site visit, you told me that a technician was on the case hours ago but till now I did not receive any response at all, I even phoned in to your call center and your customer service team has mo clue has to what's going on, from one agent who blatantly **** to me to another agent who tells me they do not know alot of things work
GP
Gerard P's update30 Aug 2024, 19:37
Reviewer Update
You guys will do anything possible to avoid an on-site visit, you told me that a technician was on the case hours ago but till now I did not receive any response at all, I even phoned in to your call center and your customer service team has mo clue has to what's going on, from one agent who blatantly **** to me to another agent who tells me they do not know alot of things work
GP
Gerard P's updateReviewer Update
30 Aug 2024, 19:39When your payment is due is full payment, but when your service is down you don't even comp for the days the service is paid, you guys literally say on your website and phone call you are responsible for infrastructure and maintenance, but we must wait for you guys on your own time when the full months payment is already taken
GP
Gerard P's update30 Aug 2024, 19:39
Reviewer Update
When your payment is due is full payment, but when your service is down you don't even comp for the days the service is paid, you guys literally say on your website and phone call you are responsible for infrastructure and maintenance, but we must wait for you guys on your own time when the full months payment is already taken
GP
Gerard P's updateReviewer Update
30 Aug 2024, 19:42You roll out your lines and do any possible to avoid a on site inspection, when you ask you guys anything you say speak to your isp, when our isp gives instructions based on your system and things are still falling you delay constantly to avoid service, it always starts with remote troubleshooting, when then fails and we inform you guys about it you either don't respond or take your own time to delay the on-site visit
GP
Gerard P's update30 Aug 2024, 19:42
Reviewer Update
You roll out your lines and do any possible to avoid a on site inspection, when you ask you guys anything you say speak to your isp, when our isp gives instructions based on your system and things are still falling you delay constantly to avoid service, it always starts with remote troubleshooting, when then fails and we inform you guys about it you either don't respond or take your own time to delay the on-site visit
GP
Gerard P's updateReviewer Update
30 Aug 2024, 19:46The whole day I've been wasting money to get in contact with you guys to sort this, informing you guys of all the issues, informing you guys that I followed every troubleshoot step you recommended, informing you guys that those methods are not working and pleading with you guys to send someone out, why is because it's weekend that you guys feel that you don't need to help your clients, your technical department should always be available to assist clients with issues, you talk a big game online about being reliable, being efficient, being one the biggest fiber infrastructures but what's the point if you guys can't do your jobs
GP
Gerard P's update30 Aug 2024, 19:46
Reviewer Update
The whole day I've been wasting money to get in contact with you guys to sort this, informing you guys of all the issues, informing you guys that I followed every troubleshoot step you recommended, informing you guys that those methods are not working and pleading with you guys to send someone out, why is because it's weekend that you guys feel that you don't need to help your clients, your technical department should always be available to assist clients with issues, you talk a big game online about being reliable, being efficient, being one the biggest fiber infrastructures but what's the point if you guys can't do your jobs
GP
Gerard P's updateReviewer Update
30 Aug 2024, 19:46It's absolutely sad that when you trust a company and try and try to look for the best in them but are let down at every turn
GP
Gerard P's update30 Aug 2024, 19:46
Reviewer Update
It's absolutely sad that when you trust a company and try and try to look for the best in them but are let down at every turn
GP
Gerard P's updateReviewer Update
30 Aug 2024, 19:48I posted my review at 11:30 am and you guys respond at 19:05 pm what kind of service is that
GP
Gerard P's update30 Aug 2024, 19:48
Reviewer Update
I posted my review at 11:30 am and you guys respond at 19:05 pm what kind of service is that
GP
Gerard P's updateReviewer Update
30 Aug 2024, 19:52Is so hard to follow your own business principles, if the issue can't he resolve remotely then obviously I should be seing someone here at my premises to solve it but know instead in all your contact platforms I get excuses, I cant count how many time the case was even assigned today to your support, heck I heard from your agent on phone that it's with the technician at around 12pm is now 20:00 pm and I'm yet to receive any actual concrete answers as to what is going on just deflection, I not even being rude when I say you guys are pathetic, stop advertising you one of the best and most reliable when you can't even maintain anything when it goes wrong
GP
Gerard P's update30 Aug 2024, 19:52
Reviewer Update
Is so hard to follow your own business principles, if the issue can't he resolve remotely then obviously I should be seing someone here at my premises to solve it but know instead in all your contact platforms I get excuses, I cant count how many time the case was even assigned today to your support, heck I heard from your agent on phone that it's with the technician at around 12pm is now 20:00 pm and I'm yet to receive any actual concrete answers as to what is going on just deflection, I not even being rude when I say you guys are pathetic, stop advertising you one of the best and most reliable when you can't even maintain anything when it goes wrong