JZ
Jeremy Z
1 reviews | Active since Oct 2016
09 Apr 2018, 19:10
Fibre installed in wrong apartment. Customer service in shambles.
Vumatel installed fibre in the wrong apartment in my complex. They then refused to take responsibility and correct it. Eventually was resolved after a week without internet but speeds really slow as routed and split from apartments in different blocks to mine. No response from Vuma for a month until today - and it was gem. "We advise you upgrade your services from 4Mbps to 20Mbps". Official response. My 4Mpbs ADSL line was faster and more reliable. Unacceptable!
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Replies (5)0
Replies (5)JZ
Jeremy Z's updateReviewer Update
10 Apr 2018, 15:42i don't want this to take any longer and to further shift blame and responsibility between departments and teams. vumatel is vumatel.
JZ
Jeremy Z's update10 Apr 2018, 15:42
Reviewer Update
i don't want this to take any longer and to further shift blame and responsibility between departments and teams. vumatel is vumatel.
JZ
Jeremy Z's updateReviewer Update
11 Apr 2018, 19:03No contact from you today!? this is simply not good enough and needs to be escalated immediately
JZ
Jeremy Z's update11 Apr 2018, 19:03
Reviewer Update
No contact from you today!? this is simply not good enough and needs to be escalated immediately
JZ
Jeremy Z's updateReviewer Update
12 Apr 2018, 17:50Another day without contact. Is your approach here to simply respond that you're going to contact me and then you deem the issue resolved? Thats not how this works.
JZ
Jeremy Z's update12 Apr 2018, 17:50
Reviewer Update
Another day without contact. Is your approach here to simply respond that you're going to contact me and then you deem the issue resolved? Thats not how this works.
JZ
Jeremy Z's updateReviewer Update
26 Apr 2018, 15:22STILL NOTHING!!!!!!!!!!
JZ
Jeremy Z's update26 Apr 2018, 15:22
Reviewer Update
STILL NOTHING!!!!!!!!!!
JZ
Jeremy Z's updateReviewer Update
02 May 2018, 15:36STILL NO CONTACT YOU *********** ******
JZ
Jeremy Z's update02 May 2018, 15:36
Reviewer Update
STILL NO CONTACT YOU *********** ******