Fibre installed but not activated

Vumatel installed the fibre line and CPE on Tuesday 10 July. It is now more than a week later; the line has not been activated and I have not received any updates regarding the installation. The Vuma portal still shows a status of Installation [Pending ONT Discovery].

Two emails to the Vuma support address remain unanswered (why do you accept emails on ********** if you do not respond?). On Friday 13 July I phoned Vuma: the support agent advised that somehow the activation had not been done but would be done within 24 hours. On Saturday I phoned again but was told by the agent that the job card had not yet been assigned.

Have you forgotten about my installation? Is there any progress? Do I need to phone you again and again to remind you that something needs to be done? Some progress updates would be welcome.

So far this has been quite a disappointing experience. I was hoping to get away from Telkom’s bad service, but now fear that your service may not be much better… Please sort this out.