Fibre installed a week ago and still no Internet access

I had fibre installed on the 9th September and was told to contact Telkom to activate my Internet. When I called in they told me to wait 24-48 hours for it to be activated. After the time frame elapsed and there was still no sign of me being connected to the Internet, I called in again. I was then told that they would escalate this to Vumatel and that I'd needed to wait another 24-48 hours. Guess what? Still no Internet access after waiting 48 hours.. So today, 17th September I called in hoping to hear that it will be activated today they told me that they had not received an update from Vumatel and that I'd have to wait another 24-48 hours! ARE YOU SERIOUS? a whole week has passed and I'm still without Internet. I wouldn't recommend Telkom/Vumatel to anyone. They are pathetic.