Fibre Installation or lack thereof!

I am currently on an ADSL line with Webafrica, they called me months back offering me fibre as fibre had been installed in my neighbourhood. After confirming this on the webafrica website as well as webafrica listing them as a provider that can do the installation, I ordered Webafrica to proceed. Webafrica did do so and after a while I received a mail from Vumatel with a login link. This login link was broken. After contacting the call centre numerous times, they told me they were waiting for something from Webafrica. I contacted Webafrica and they said that they had already actioned what was required. I then requeried a week later and they found my order and told me that it would be sorted in a week. I even mailed their sales team on 12 October who did not get back to me. Nothing came of any of it, I phoned the following week and they then proceeded to tell me that there is not actually fibre installed in my area and they will get back to me. The call centre continued to um and ah me not knowing what to say or do when I gave them my address. I have seen Telkom/Openserv boxes all over my suburb so I know they have installed fibre but I was advised to use Vumatel by Webafrica. What the hell is going on?