Fibre installation not finalised

I am so frustrated at the bad service received by Vumatel. First of all, you never get through to their call centre. You almost have to wait for an hour for a "vuma hero" to assist you. When they eventually pick up they are not much of assistance and blame the issue on other parties such as the service provider - Mweb. The installation of the device was rather painful, but since the installation our fibre has not yet been activated. The FX light is not showing on the device and the technician that installed the device told us that Vumatel must do an "inpatch"? I phoned several times and asked Vumatel when the fibre will be activated and problem be fixed, but received no positive response yet. On Saturday their service was also down and they promised to phone back which I knew would not happen. It also seems as if Vumatel gave us an incorrect object number as how can they supply us with an object number if the FX problem has not yet been fixed by Vumatel. This now cause confusion on Mweb side as well. I really thought Vuma was the way to go, wish I have read all the bad reviews before I chose my supplier. Is good service too much to ask for?!