Fibre installation nightmare!

Item: Vumatel
Rating: 1
Author: Loretta S

Vumatel started the installation of our fibre on 28 September 2018 with the intention of it being operational from 1 October 2018. Today is 21 October and we are still sitting without fibre despite having paid for the month upfront. According to our ISP, Vumatel has never completed the installation. Throughout the month we've been on numerous calls for hours and had technicians come out to no avail. There's no proper feedback from Vumatel and no-one seems to be able to confirm what the real issue is. We are pulling our hair out and have had to resort to other expensive alternatives for Internet. All we ask is that Vumatel finally prioritises resolving this so this nightmare can end.

Helpful (0)

Replies (2)

Vumatel's replyOfficial

22 Oct 2018, 13:33

Good day

Please accept our sincere apologies for the service you have received thus far. We will follow up with the Installations team now so that they can investigate your query.

Kind Regards,

The VUMA Team

Best regards,

Vumatel's reply22 Oct 2018, 13:33

Official

Good day

Please accept our sincere apologies for the service you have received thus far. We will follow up with the Installations team now so that they can investigate your query.

Kind Regards,

The VUMA Team

Best regards,

Loretta S's updateReviewer Update

24 Oct 2018, 16:23

To update, our Internet is still not working. This is beyond a joke! It's been almost four weeks since Vumatel started the installation but no-one seems able to finalise it or even understand why it's not working. I honestly don't know what to do anymore!

Loretta S's update24 Oct 2018, 16:23

Reviewer Update