Fibre Installation

I app**** for fibre to home through vodacom on the 25 July 2020. My aplication was approved and vodacom delivered a router to my home. I waited for installation ever since. I consulted vodacom again and logged an order with Vumatel. The vodacom service request number was SR200804 - 558678. I have been moving from post to pillar ever since that with Vumatel because they are reporting to vodacom that the line to my address is booked/occupied by another ISP.

I have sent countless emails to (***) requesting cancellation of the pending request/order with the ISP that they are saying has booked a line that they are not willing to disclose so I can contact and request to release the line against my adress or name. What actually suprises me is that they seem reluctant to adress this matter or even take steps to cancel or release the line with that ISP that I do not know and have requested cancellation against. To my dismay I have spoke to many consultants from Vumatel who kept on saying there are no order against my adress or ID but they (Vumatel) tells vodacom a different story that the line has an in-flight order with another ISP. My challenge is now what am I suppose to do , if they that have the means to adress this mess and cancel as per my request are just proving useless.

The last consultant I spoke to by the name of Xolani at least helpful to an extent that he even requested me to send an email to one of the Seniors at Vumatel by the name of Kabelo Mahlangu, which I did but also her she has just proved useless since she did not acknowledge my correspondence with her and to date has not even responded to my query.

Vumatel is just useless in adressing issues. They are good in recruiting but lacks the ability to adres challenges that emanates from their side.

Sam ***