Fibre installation delays

Mweb offers great deals for upgrading to fibre however, when a customer opts to do the upgrade, it takes forever to have installation done by Vumatel. Continuous follow ups with Mweb only provided responses around Vumatel's freeze period in December. Our order was placed on 14th December, and now at the end of January we still haven't even received a call from Vumatel to make an appointment for installation.

When I followed up now with Vumatel, the address they had on the system was for another area, probably causing the delay. Now we have to wait for them to update the system and re-assign the order to technicians in the correct area. How much longer that will take, I do not know.

It is so frustrating to have to wait so long to get service and a stupid error between two supposedly capable companies is adding to the delay.