Fibre installation

The service is very poor, they was supposed to come and install fibre in the house on the 2end, unfortunately due to the rain and no power they could not, they came the following day and they could not because they said there was a blockage and maintenance has to come and fix the problem. Monday they called and said the problem has been fix and we scheduled and appointment for Friday, on Friday the technician did not come and no explanation, when I checked my email is they had rescheduled for Saturday and still they did not come. On Saturday i received an email stating that the fibre was installed and I am been billed. My question will be were Did u install this fibre. when I call I am been sent from pil**** to post. Know I am been filled for services I don't have