Fibre Frustration

My ISP keeps saying "our back office", which happens to be yourselves, "is working on the issue". But guess what? You seemingly aren't working on a damn thing, just like how I can't work on a damn thing in my house on my laptop without buying data yet still paying for the 'service' you provide. I'm appalled by the never ending stories and need my line FIXED!!!! What must one do when your cables are everywhere to get another provider. I'm glad my income doesn't depend on having fibre at home, though it is one helpful tool in this modern age. Working from home is so common for many....why sell us dreams? FIX YOUR ISSUES!!!! F*#**$^!!! I'm fibrely frustrated.