LS
Lele S
1 reviews | Active since Apr 2026
25 Apr 2026, 08:46
Fibre Down from 27 March 2026, technician came on 22April, Fibre went OFF again 24 April 2026
Vumatel, what you are doing is pathetic. My fibre has been down since 27 March 2026. A technician only came on 22 April, the ticket was closed on 23 April I receive this SR*** update to Closed and then the fibre went off again on 24 April. I’m not sure if you take your customers for fools or what. A full month to send a technician for less than 1 hour service. Am I going to spend another full month for this. I work from home, and this ongoing issue has seriously affected my performance and daily work. The delays, poor service, and lack of proper resolution are unacceptable. Customers deserve better than this.
Helpful (0)
Replies (1)0
Replies (1)LS
Lele S's updateReviewer Update
27 Apr 2026, 12:17I still don't know the reason you closed my ticket when the matter is not resolved . Your Ticket Reference ***3, has been successfully resolved. LIES!! I still dont have connection. No one is calling, I'm the only one who keeps on calling. Today will be a full month since you turned my router off! Pathetic ****s. I hate your service with all my heart. And I'm praying for your down fall with your partner vodacom. This has caused me my job, my life and my children's academic performance. You can take this router and go to the nearest hell with it!!
LS
Lele S's update27 Apr 2026, 12:17
Reviewer Update
I still don't know the reason you closed my ticket when the matter is not resolved . Your Ticket Reference ***3, has been successfully resolved. LIES!! I still dont have connection. No one is calling, I'm the only one who keeps on calling. Today will be a full month since you turned my router off! Pathetic ****s. I hate your service with all my heart. And I'm praying for your down fall with your partner vodacom. This has caused me my job, my life and my children's academic performance. You can take this router and go to the nearest hell with it!!