NT
Nthabeleng T
1 reviews | Active since Jul 2022
17 May 2023, 12:06
FIBRE DISCONNECTION FOR 73HRS.
Have been without connectivity for more than 72hours. ISP logged a ticket with vumatel more than 48hours ago. I have not even received a phone call from them. I work from home and have missed deadlines yet being told to be patient, here I am paying for a service that does not provide nor communicate with customers relating the issues they just do not care.
Also very frustrating that you can't contact them directly and work through an ISP. Please be advised that we have logged your fault with Vumatel. Your reference numbers are ISP-*** / SA305174 / SA304924
Helpful (0)
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Replies (2)
Vumatel's replyOfficial
17 May 2023, 12:53Good day Nthabeleng Thabanyane
Thank you for getting in touch.
The ticket is with our maintenance team and a technician will be assigned. We apologize for the inconvenience caused by the interruption in your internet services. We understand how frustrating it can be to experience a disruption in your connection, and we sincerely apologize.
Kind Regards
The Vuma Team
Thank you for getting in touch.
The ticket is with our maintenance team and a technician will be assigned. We apologize for the inconvenience caused by the interruption in your internet services. We understand how frustrating it can be to experience a disruption in your connection, and we sincerely apologize.
Kind Regards
The Vuma Team
Vumatel's reply17 May 2023, 12:53
Official
Good day Nthabeleng Thabanyane
Thank you for getting in touch.
The ticket is with our maintenance team and a technician will be assigned. We apologize for the inconvenience caused by the interruption in your internet services. We understand how frustrating it can be to experience a disruption in your connection, and we sincerely apologize.
Kind Regards
The Vuma Team
Thank you for getting in touch.
The ticket is with our maintenance team and a technician will be assigned. We apologize for the inconvenience caused by the interruption in your internet services. We understand how frustrating it can be to experience a disruption in your connection, and we sincerely apologize.
Kind Regards
The Vuma Team
Vumatel's replyOfficial
18 May 2023, 08:51Good day Nthabeleng Thabanyane
A technician was dispatched and services were restored. We understand how frustrating it must have been for you to experience the disruption, and we sincerely apologize for any inconvenience it may have caused.
Kind regardsThe Vuma Team
A technician was dispatched and services were restored. We understand how frustrating it must have been for you to experience the disruption, and we sincerely apologize for any inconvenience it may have caused.
Kind regardsThe Vuma Team
Vumatel's reply18 May 2023, 08:51
Official
Good day Nthabeleng Thabanyane
A technician was dispatched and services were restored. We understand how frustrating it must have been for you to experience the disruption, and we sincerely apologize for any inconvenience it may have caused.
Kind regardsThe Vuma Team
A technician was dispatched and services were restored. We understand how frustrating it must have been for you to experience the disruption, and we sincerely apologize for any inconvenience it may have caused.
Kind regardsThe Vuma Team