Fibre deactivation

Good day,

My MWEB fibre has been cut-off by Vumatel for the past 2 days. No instruction was given by the ISP and me as the customer for a cancellation and no required cancelation fee was paid for succesful cancellation. Yet the services have been cancelled.

I raised this with the ISP with limited assistance and made contact with Vumatel for resolution and no resolution as to date.

A technician was sent out this morning to check my existing box and was advised that activation will happen after that. I then received a failed activation email to state that the device cant be activated because they cant detect the device. So i am highly confused because the technician was here found no fault and the device is on, all lights green but still the device cant be activated.

I am highly frustated because i have no internet for the past 2 days, had to take days off because i cant perform my work function as i am a remote worker.

I logged a complaint also with the ISPA & ICASA because this is unacceptable.

I request immediate activation of the internet service.

Regards David Oliphant ***