Fibre cable installation complaint

We have repeatedly contacted Vumatel including one of their account managers living in the next road to us about the shoddy installation of the fibre cable from the pavement to the house. 1 Hardly buried in the ground - rain uncovered it. 2 cable is split and not secure so will allow rain to reach the fibre cable through the ?? sleeving. 3 No protective sheathing over the fibre cable going up the wall.

Could someone please sort out this mess as when we have a cable problem you Vumatel will say it is our problem when in fact it is yours?

The whole of the Farrarmere area is left with piles of ******* all over the corners. Tidy up after yourselves.