Fibre but no Fibre!!!

Item: Vumatel
Rating: 1
Author: Theo B

Where to from here?

I did a Fibre order through Cell C Fibre and paid all fees necessary. The next step was Vumatel.

After confirming my installation date and receiving my installation approval email from Vumatel andconfirming my adress, Vumatel has now confirmed that I cant have any Fibre, after confirming that I can.

I want a response and a alternative from Vumatel and Cell C.

Helpful (0)

Replies (3)

Vumatel's replyOfficial

08 Nov 2018, 11:54

Good day Theo

Thanks for taking my call.
We truly apologise for the experience thus far, we will escalate your issue to the installations manager and provide feedback.

Kind regards
The VUMA Team

Vumatel's reply08 Nov 2018, 11:54

Official

Good day Theo

Thanks for taking my call.
We truly apologise for the experience thus far, we will escalate your issue to the installations manager and provide feedback.

Kind regards
The VUMA Team

Theo B's updateReviewer Update

09 Nov 2018, 10:53

Good Morning Vumatel Thank you for the quick response, but its a day later now and I don't have any clarity or any options moving forward? Your feedback is highly appreciated.

Theo B's update09 Nov 2018, 10:53

Reviewer Update

Good Morning Vumatel Thank you for the quick response, but its a day later now and I don't have any clarity or any options moving forward? Your feedback is highly appreciated.

Theo B's updateReviewer Update

19 Nov 2018, 16:22

UPDATE: Thank you Cell C and Vumatel. Things have been sorted, I have an email stating that I will be receiving my Vumatel fibre connect on the 27th of November. My order number is VT-31 ********** 83. Thank you again and I cant wait!!

Theo B's update19 Nov 2018, 16:22

Reviewer Update