Fibre Account Cancelled / Deactivated / Disconnected

Once again, just a month later I am experiencing connectivity issues with my fibre as I am told by Vodacom that it seems that my Vumatel account has been cancelled for reasons no one can explain. This happened a month ago where I went through a host of calls and follow ups only similar to this time around whereby no one is able to assist in restoring the account or advising why my account is being deleted / cancelled / deactivated in the first place. Firstly, can someone please restore my account and services immediately. Secondly, can someone advise why the deletion of my account is occurring on a monthly basis, who is responsible for this action? And thirdly, what is going to be done to ensure that this does not happen again.

This is a huge inconvenience for me as I work from home and rely heavily on my fibre connection to work efficiently. This inconvenience has impacted how I work and I need this to be resolved asap. My account is paid timeously and in turn I expect to receive the service I am paying for.

Please respond asap.

Zahra