Fibre

After more than a month, where I have app**** for fibre, and one week since they have installed the router and lines, we still do not have wifi. No tv for a month. No landline for a month. I have to whatsapp each and everyday, with sometimes NO response, and sometimes empty promises. I told them today, I am throwing out the router and I am going public with this pathetic services which I have been getting from them. Vox tells me it's Vumatel. But no-one can solve the problem. Is this what customer service comes down to?