Fiber, Vumatel and non-connection

I am saddened to write this review as my expectations of good and effective service from the boys in pink was ill founded. We installed our line last year with Vumatel twice last year! The first installation was done *******ly, which resulted in us having to fork out for a second installation in November of 2017. After our second installation we found to our shock and horror that our line hasn't even been registered on their system and hasn't been active since the installation. You would think that getting a technician out to asses our line would be as simple as logging a fault, however you would be mistaken. I have been given the run around by a disconnected call center who puts you on hold for hours and hours, delivering false promises and shattering customer expectation. I am disappointed by their turn around time and would a suggest they fix their lines and sort out their accounts before taking on new customers. I am sick at tired of fighting for something I have already paid for and their service reminds me of Telkom (as in poor or non existent). Called the call center for the last time as i am not prepared to spend another 8 hours on the phone with a run around as my reward. Get your duck in a row Vuma, please. Yours a very disappointed customer.