Fiber speed a fiction of my imagination to date

Installation of Fiber was done on Saturday the 7th July - My service provider tried to activate on Sunday morning but couldn't because the line is not active from Vumatel. Phoned Vumatel they confirmed that apparently the usual procedure is to first activate on the external switch before in-property installation but in our case this was not done. - Sorry we don't have technicians working over the weekend will sort it first thing Monday morning. This was my initial experience with "high speed fiber". It is now one week later and we have been from pillar to post and still have NO ACTIVE LINE!!!!- The various excuses are every time different - First the switch, then a fault in the area cable (all my neighbors are active), then a problem with the VT number and incorrect address - will sort it now, then the CPE light must be green and with the next consultant its got to be red, in-between we get that there is nothing logged on their system as a problem and looks good - and reboot, reboot...reboot... I see red all the way and will ask vumatel just now to come and get their fiber as this is not worth it! If we all would run businesses where WE ARE SUPPOSED TO BE THE EXPERTS, BUT EXPECT OUR CLIENTS TO GIVE US THE ANSWERS AND SOLUTIONS, WE WOULD NOT BE IN BUSINESS ANYMORE!!!! MY EXPERTISE IS NOT FIBER AND CPE'S ECT THATS WHY I HAVE TO PAY FOR A SPECIALIST COMPANY .....RIGHT NOW IT'S A ROAD TO NOWHERE!!!! - Can Vumatel please sort this out in a professional manner or tell me straight that they are not capable and then we call it a day!!!