1 reviews | Active since Feb 2024
Fiber outage
I am writing to formally express my dissatisfaction and frustration regarding the ongoing fiber outage at my residence, which has been unresolved since February 2, 2024. Despite my repeated attempts to resolve this issue through numerous phone calls to your customer service team, the situation remains unaddressed.
On multiple occasions, I was assured that technicians would be dispatched to my location to diagnose and rectify the problem. However, to my disappointment, no technicians have arrived nor have I received any update on the status of my complaint. This lack of response and action is not only inconvenient but also reflects poorly on the quality of service provided by your companies.
The continuous service outage has caused significant disruption to my daily activities and work, which heavily relies on a stable internet connection. The prolonged lack of connectivity is unacceptable for a service that I am paying for.
Given the circumstances, I expect a prompt and effective resolution to this issue. I urge you to take immediate action to address this outage by sending qualified technicians to my residence as soon as possible. Failure to do so will leave me with no choice but to consider discontinuing your services and seeking alternatives.
I would appreciate your prompt attention to this matter and expect a response with a concrete plan of action by the end of this week. I hope that this complaint will be taken seriously and that you will take the necessary steps to improve your service quality and customer satisfaction.
Thank you for taking our call. Kindly please note that due to ongoing safety concerns in your area Khayelitsha, all installation and maintenance services have been temporarily placed on hold. The situation was the result of a critical safety concern that required immediate attention. This decision to prioritise your safety has required the temporary stop of work and we believe it is the responsible and correct course of action. We know that you rely on our network for your daily needs, and we are deeply sorry for the potential impact this situation has on your work, communication, and access to information. We want to assure you that we are trying to address the underlying issue as best as possible.
Regards
The Vuma Team
Thank you for taking our call. Kindly please note that due to ongoing safety concerns in your area Khayelitsha, all installation and maintenance services have been temporarily placed on hold. The situation was the result of a critical safety concern that required immediate attention. This decision to prioritise your safety has required the temporary stop of work and we believe it is the responsible and correct course of action. We know that you rely on our network for your daily needs, and we are deeply sorry for the potential impact this situation has on your work, communication, and access to information. We want to assure you that we are trying to address the underlying issue as best as possible.
Regards
The Vuma Team
Given the continued uncer*****y surrounding the situation and the lack of progress in resolving the underlying issue, I regret to inform you that I will need to explore alternative options for my internet connectivity. It's unfortunate that it has come to this decision, but my ability to work effectively is paramount, and I cannot afford further delays or interruptions.
In addition to the concerns I've raised regarding the ongoing safety issues and the impact on my ability to work, I also want to address the financial aspect of this situation. It's disheartening to realize that I've been paying for a service that I haven't been able to utilize due to the prolonged disruption in service. As a paying customer, I expect to receive the service I'm being charged for, and unfortunately, that hasn't been the case.
Given the circumstances, I would like to discuss reimbur*****t or compensation for the period during which I've been unable to access the internet service. It's only fair that I'm not charged for a service that I haven't been able to utilize, especially considering the critical nature of internet access for my work.
I hope we can find a mutually satisfactory resolution to this matter. Please let me know how we can proceed regarding reimbur*****t or compensation for the period of service disruption. Thank you for your attention to this issue.
VUMA PLEASE DO BETTER!
Given the continued uncer*****y surrounding the situation and the lack of progress in resolving the underlying issue, I regret to inform you that I will need to explore alternative options for my internet connectivity. It's unfortunate that it has come to this decision, but my ability to work effectively is paramount, and I cannot afford further delays or interruptions.
In addition to the concerns I've raised regarding the ongoing safety issues and the impact on my ability to work, I also want to address the financial aspect of this situation. It's disheartening to realize that I've been paying for a service that I haven't been able to utilize due to the prolonged disruption in service. As a paying customer, I expect to receive the service I'm being charged for, and unfortunately, that hasn't been the case.
Given the circumstances, I would like to discuss reimbur*****t or compensation for the period during which I've been unable to access the internet service. It's only fair that I'm not charged for a service that I haven't been able to utilize, especially considering the critical nature of internet access for my work.
I hope we can find a mutually satisfactory resolution to this matter. Please let me know how we can proceed regarding reimbur*****t or compensation for the period of service disruption. Thank you for your attention to this issue.
VUMA PLEASE DO BETTER!