** Fiber Line not consistent since installation 3 months ago and Vumatel has no interest in fixing it!!!!!

I was forced to switch from TT Connect to Vumatel when I moved into my new place in February as they were the only provider in the complex.

Since day 1 we have had intermittent connection. We are connected and then will be disconnected for literally a few seconds before reconnecting again, with these disconnections occurring every few minutes on the line. This makes working from home virtually impossible, can not possibly do any live streaming, gaming, zoom meetings, etc. as you are continuously disconnected. Cool Ideas has escalated the matter to Vumatel who ARE ABSOLUTELY USELESS AND HAVE ZERO IDEA HOW TO FIX THIS PROBLEM. I can not get any definitive answers or feedback as to what the problem is and when I can expect to have a fiber line that actually works and in the meantime I must just keep paying for service that I am not receiving?

I WILL NEVER EVER RECOMMEND VUMATEL TO ANYONE - NOT EVEN MY WORST ENEMY!